Seyyed Majid Shirzadi; Pouran Raeissi; Amir Ashkan Nasiripour; Seyed Jamaleddin Tabibi
Volume 14, Issue 3 , September 2017, , Pages 130-137
Abstract
Introduction: Considering the importance of the quality of hospital hoteling services in healthcare system’s outcomes, and lack of a valid assessment method for determining and implementing required strategies for evaluation and improvement of the service quality, the aim of the present study was to ...
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Introduction: Considering the importance of the quality of hospital hoteling services in healthcare system’s outcomes, and lack of a valid assessment method for determining and implementing required strategies for evaluation and improvement of the service quality, the aim of the present study was to determine factors affecting the hoteling services quality in public hospitals of Iran.Methods: The present quantitative-qualitative study was conducted in two phases. In the first phase, factors affecting hospitals hoteling services’ quality were extracted from the literature as well as from in-depth interviews with 11 experts (i.e., 6 specialists in healthcare administration and 5 in hoteling industry). In the second phase, the data from the first phase were integrated and a model for improving the quality of hospitals’ hoteling services was designed resulting in a researcher-made questionnaire. The model was validated through qualitative (i.e., expert opinion), and quantitative approaches (i.e., exploratory and confirmatory factor analysis). The data for the factor analysis was collected from 960 patients and specialists in 10 teaching hospitals in 10 different cities across the country. Confirmatory factor analysis and multiple regression were used to analyze the data.Results: The findings of present study indicated that 11 factors (physical, functional, economical, human factor, social welfare services, clinical welfare services, safety, cultural, personnel identification, patient guiding factors, and healthcare services) were able to explain 65.81% of the hoteling services’ quality variances. Based on conformity factor analysis, functional and personnel identification factors with a coefficient of 0.953 and 0.779, respectively, had the highest and lowest impact on improvement of the quality of hoteling services in Iranian teaching hospitals.Conclusion: For the improvement of the hoteling services status of Iranian hospitals and considering the 11 factors found in this study, the functional factor must be emphasized and the technical quality of health services be evaluated in the planning of hoteling services.
Kamran Haji Nabi; Pouran Reisi; Narges Sadat Ojagh
Volume 10, Issue 7 , December 2014, , Pages 964-971
Abstract
Introduction: In today's competitive world the responsibilities of hospitals and their critical task needs improvement and one of the strategies that can be followed using the results as a performance upgrade is talent management in the organization. This study examines the relationship between talent ...
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Introduction: In today's competitive world the responsibilities of hospitals and their critical task needs improvement and one of the strategies that can be followed using the results as a performance upgrade is talent management in the organization. This study examines the relationship between talent management and nursing employee performance in hospitals of Karaj City. Methods: This is a descriptive and correlation study that were in 2011. The study sample was nurses of Kamali, Shahid Madani, Shahid Bahonar and Shahid Rajaie hospitals. Two part questionnaire designed to gather data with 33 questions that were on a Likert scale. Employee performance was measured through annual employee evaluation scores. Validity was confirmed by professor and administrator and reliability was calculated 0.95 by Cronbach's Alpha. Data were analyzed by using SPSS16 software. Results: The total mean score of employees was 81.9. Components of attracting, developing, maintaining of talent management is lower than the average and components of choice and use is higher than average in studied hospitals. Between talent management and nursing employee performance there was significant relationship. (r=0.22, Pvalue=0.013). Conclusion: Considering to crucial role of human resource management in organizations implementing talent management, in order to successfully implement talent management, give the role to human resources department and more responsibilities are emphasis. With cooperation of administrations and nursing staffs can establish the most positive results on the behavior and performance of employees and consequently the behavior and performance of the hospital.Key Words: Talent Management; Employee Performance Appraisal; Hospitals; Nurses
Amir Ashkan Nasiripour; Pouran Raeissi; Mohammad Reza Maleki; Mohammad Javad Akbarian Bafghi
Volume 9, Issue 7 , December 2012, , Pages 1158-1168
Abstract
Introduction: The mixed marketing is an important issue in providing the healthcare that the healthcareprovider organizations need it to survive in the contemporary era and have more market shares, revenueand to increase customer service efficiency and effectiveness. The present study aimed to provide ...
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Introduction: The mixed marketing is an important issue in providing the healthcare that the healthcareprovider organizations need it to survive in the contemporary era and have more market shares, revenueand to increase customer service efficiency and effectiveness. The present study aimed to provide apractical model of the factors influencing the mixed marketing in Iranian public hospitals.Methods: This was an applied and analytical study. Considering the field of health care services, 7PService Marketing Mix Model of "Booms and Bitner" was used and the conceptual research model wasdetermined. The dimensions of conceptual model were in the seven dimensions that included theproduction (services), price, place, promotion, physical evidence, processes and peoples. Then, using thelibrary studies, the variables relevant to each dimension were collected. Data collection tool was aquestionnaire that regulated base on five-item Likert scale. The research community was formed frompublic and private hospital administrators in Tehran, and experts of Ministry of Health and MedicalEducation. Data analysis was done through Lisrel version 8.50 and SPSS version 18 and using exploratoryand confirmatory factor analysis.Results: The fit indexes of Lisrel confirmed and acknowledged the healthcare mixed marketing modelwith seven dimensions. The dimensions that had the greatest impact included the place with factor of 0.82and six components affecting it. The price with factor of 0.81 and eight components affecting it were alsoidentified. Meanwhile, other aspects of the research in terms of impact were identified: i.e. "services" withnine components, "promotion" with eight components, "physical evidences" with ten components,"peoples" with eight components and "process" with six components.Conclusion: Healthcare centers can use the mixed marketing service model with confirmed sevendimensions in marketing management through concentration on place and price.
Pouran Raeissi; Amir Nasiripour; Somaye Hesam
Volume 6, Issue 2 , September 2009
Abstract
Introduction: Today the issue of quality improvement in health care organizations has become more important than before, but the effectiveness of various quality management models remains questionable. The purpose of the present study was to evaluate the performance of the Total Quality Management model ...
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Introduction: Today the issue of quality improvement in health care organizations has become more important than before, but the effectiveness of various quality management models remains questionable. The purpose of the present study was to evaluate the performance of the Total Quality Management model (ISO 9001: 2000) implemented in Social Security Organizations' hospitals in Tehran province. Methods: This was a descriptive and cross-sectional study implementing applied manner. Data were collected in brain storming committee of quality managers and experts and were analyzed with inferential statistics. Results: After implementation of ISO 9001: 2000 standards in the investigated hospitals, the rate of improvement on human resource affairs, customer satisfaction, important administrative activities, and relationship with suppliers, finance, and marketing processes were as follows: 61.24%, 60.41%, 57.91%, 50.31%, and 45.8% respectively. The average rate of improvement for all of the hospitals together over the five stated dimensions was 55.13%. Conclusion: Implementation of ISO 9001: 2000 standards promoted a lot of the organizational processes in the investigated hospitals. However, the rate of success is far from the ideal level and it is highly recommended that the investigated hospitals put more time and attention on continues improvement of the processes in their organizations specially on the financing and marketing procedures and relationship with suppliers companies.Keywords: Total Quality Management; Social Security; Hospitals.
Faezeh Akhlaghi; Pouran Raeissi; Seyedmousa Kazemi
Volume 6, Issue 1 , March 2009
Abstract
Introduction: Standard codes and their descriptions are important tools for research, design, implementation and evaluation of the injury control program and its sub-categories. Methods: In this research the medical records of 735 patients diagnosed with injuries, burns or poisonings from teaching-hospitals ...
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Introduction: Standard codes and their descriptions are important tools for research, design, implementation and evaluation of the injury control program and its sub-categories. Methods: In this research the medical records of 735 patients diagnosed with injuries, burns or poisonings from teaching-hospitals of the Iran, Tehran and Shahid Beheshti medical universities (N=22) were selected to be reviewed. The records were selected by systematic sampling and pertained to the first 6 months of 2006. From 33 available hospitals 22 met the criteria to be included in this research. The data were collected via a checklist and direct observation. The validity of the checklist was confirmed by experts. Results: The mean percents for implementing standard codes for injuries were 77.80, 67.64, and 70.11% in teaching-hospitals of the Iran, Tehran and Shahid Beheshti medical universities. For external causes these statistics were 57.80, 70.03, and 62.17% respectively. For burns, the mean percent of implementing standard codes was 55.77 and 58.33% teaching hospitals of the Iran, Tehran and Shahid Beheshti medical universities and for external causes these statistics were 54.17 and 53.33% respectively. The teaching-hospitals of the Tehran University of Medical Sciences did not admit patients with burns and patients with poisonings were only admitted in Loghman hospital from Shahid Beheshti University of Medical Sciences. The mean percent of using standard codes for poisoning was 68.23% in this hospital and for external causes 61.27%. Conclusion: The rate of implementation of standard codes varies among the universities and this condition indicates the need of an intervention program. Keywords: Burns; Poisoning; Injury; Wounds and Injuries; Classifications.
